Shipping Policy

Shipping Policy

Processing Time

Orders are typically processed and shipped within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Carriers

We ship via USPS, UPS, and other third-party carriers depending on the size and destination of your order. For local Oahu deliveries, we use our own delivery service or arrange freight through Young Brothers for neighbor island shipments.

Delivery Timelines Are Estimates Only

All delivery dates and transit times displayed on our website, in order confirmations, or communicated by our team are estimates only and are not guaranteed. Actual delivery times depend on the carrier and are outside our control. Shipping from Hawaii to the U.S. mainland typically takes 7–14 business days via USPS, but transit times may vary due to carrier delays, weather, customs processing, or other factors beyond our control.

Risk of Loss & Transfer of Title

All items purchased from Best Flooring Honolulu are made pursuant to a shipment contract. Title and risk of loss for such items pass to the buyer upon our delivery of the items to the carrier (USPS, UPS, or other shipping provider). Once a package has been accepted by the carrier and a tracking number has been issued, Best Flooring Honolulu is not responsible for delays, loss, theft, or damage that occurs during transit.

Tracking Information

A tracking number will be provided for every shipment. It is the customer's responsibility to monitor the tracking status of their order. If your tracking shows "Delivered" but you have not received your package, please contact the carrier directly to file a claim or open an investigation.

Shipping Rates

We offer free shipping on qualifying orders. Shipping rates, when applicable, are calculated at checkout based on order weight, dimensions, and destination.

Undeliverable Packages & Address Errors

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping costs required to reship the order.

International Shipping

At this time, we do not offer international shipping. We ship within the United States, including all Hawaiian Islands.

Questions?

If you have any questions about our shipping policy, please contact us at info@bestflooringhonolulu.com or call (808) 480-7500.